Delivery Guide
5UPDATE. PLEASE DO NOT ORDER GIFTS AFTER 14TH DECEMBER INTENDED TO ARRIVE BY CHRISTMAS UNLESS YOU ARE COLLECTING FROM DL12 9BP. THIS IS BECAUSE OF ROYAL MAIL STRIKE ACTION RESULTING IN SIGNIFICANT DELAYS BEYOND OUR CONTROL.
Deliveries maybe delayed due to circumstances beyond our control (such as weather), however all efforts will be undertaken to ensure that all delivery requests are met. Please note: you may need to allow some extra time for delivery during the festive period. If it’s a gift and you don’t want our address on the packaging, just let us know. Want us to pop a card in the package to say who it’s from? Just let us know.
Please find our Privacy & GDPR Policy by clicking here.
Please find our Accessibility Statement by clicking here.
Please find our Policy on Modern Day Slavery by clicking here.
| DELIVERY OPTIONS | HOW LONG IT TAKES | HOW MUCH IT COSTS |
| STANDARD DELIVERY (UK only) | We normally dispatch the same day or the following morning second class via the Royal Mail depot which is open from 8am to 10am Monday to Saturday. Larger orders (over 2kg) are posted by courier the following working day and will be tracked and may require a signature. If you wish to leave instructions for delivery staff just email us to let us know when you place your order. We’ll pass that information on. | £3.75 no matter how many products you buy, as long as they can be posted together to a single address |
| FIRST CLASS DELIVERY (UK only) | Dispatch the same day assuming the order is received before 12 noon and delivery within 1-2 business days. First class delivery may be slower in some parts of the UK. The post office and couriers often require an additional day for Highlands and Islands. Small packets and parcels will be posted by Royal Mail. Larger ones by courier which will be tracked and will require a signature. If you wish to leave instructions for a courier just email us to let us know when you place your order. We’ll pass that information on. | £7.00 no matter how many products you buy, as long as they can be posted together to a single address
|
INTERNATIONAL DELIVERY We have flat rates of postage for international deliveries. Sorry, but some heavier products cannot be posted outside the UK at this time. We are however looking at options and will always provide a quote for those products if requested. | ||
| EUROPE | Dispatched within two business days. | £15 |
| USA and CANADA* | Dispatched within two business days. | £30 |
| REST OF THE WORLD* | Dispatched within two business days. | £35 |
* Please be aware that there might be additional costs when ordering from international locations such as customs excise duty, please note this cost will have to be absorbed by the customer.
For international deliveries, if you do not receive an item, then we reserve the right to ask you to wait 28 working days before we re-dispatch the item. Things have a curious tendency to turn up just after you complained that they had got lost.
Please also note that we are unable to deliver to PO, APO, or FPO box addresses. We want to be able to deliver all of our products to every country in the world, but unfortunately at this moment it’s not possible. This is usually due to bizarre shipping restrictions and we are doing everything in our power to improve this. (Honestly, the only thing the Stockton & Darlington Railway wouldn’t ship was livestock and they changed their minds about that!) So, in the meantime please take advantage of those products we DO ship to your lovely country.
Delivery Attempts (include if using signed for delivery)
Delivery is via a signature on delivery service. If the recipient is out when our courier calls they will leave a card asking the recipient to make contact to arrange a second delivery attempt.
Two weekday delivery attempts are included in the delivery charge. Subsequent delivery attempts and address re-directions after despatch are chargeable. If the recipient fails to make contact with the courier in good time, the goods will be automatically returned to The Railway Station and a charge will be made for the return and re-delivery of the goods to the original or alternative address. The purchaser will also be charged for any items which have become unsuitable for sale and need replacing.
At point of order the purchaser can leave ‘if out’ instructions to be attached to the goods e.g. If out please leave with neighbour. The Railway Station cannot be held responsible for damage or theft of goods where an ‘if out’ instruction has been issued by the purchaser.
If you are sending one of our products as a gift, we would advise that you call the recipient to let them know to expect a delivery. Some customers find it helpful to send hampers to the recipient’s work address.
Exclusions
We reserve the right to refuse any International orders on the basis of a particular country’s customs and prohibitions which do vary from time to time.
Customs
The Railway Station cannot be held responsible should local customs authorities wish to confiscate any item contained within your parcel or charge any import duty. This is unfortunately outside of our control and as such, you, the customer, will be responsible for any such charges.
Fresh Foods
We will not send any fresh items overseas as the variable delivery timescales mean we cannot guarantee that fresh items will not perish in transit.
Returns Policy
It is the policy of The Railway Station to ensure that all our goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. To this end, we do not exchange food, beverage or any other item that has come into contact with the person. This policy does not affect your statutory rights.
Where’s my order?
Should you have any queries as to the whereabouts of your order please contact us on 01833 650233 or alternatively at sales@therailwaystation.shop and we will do our utmost to help.
Our Environmental Approach to Packaging and Production
Recyclable, reusable or compostable
As a new business we are trying to be as environmentally friendly as possible at the outset. We have devoted a lot of time to getting our packaging as sustainable as possible. We try to ensure that our packaging is either recyclable, reusable or compostable.
We have two kinds of packaging. First there is the packaging designed to contain and enhance your purchase. Most of our products will arrive in either a recyclable/ reusable kraft box or a cotton or hessian bag. Some products have polyethene wrappers (such as greetings cards) because they have either come from the supplier like that, we have found no alternative yet, or it is in fact a compostable cellulose. We are working with our suppliers to improve where polythene or plastics are used.
The second type of packaging is designed to protect your purchase while it is in the post. Most of our packaging is recyclable cardboard, but we also need to fill gaps in boxes with protective materials. We use wood wool or similar which can be composted. We also reuse packaging that has been sent to us so you might find bubble wrap, foam fillers or foam protective slips but so far we haven’t bought it – we reuse it. We do use brown paper as a protective cover or crushed to fill gaps in packaging and this can be recycled or reused. We have bought polythene wrappers which are for particularly awkward shaped products that must be kept watertight (large framed prints). We will continue to source alternatives to this and use it sparingly.
When we work with designers to produce bespoke products for the Railway Station, we check that the materials used are sustainable. So, all products made of timber are sustainably sourced and FSC graded. We have refused to stock foodstuffs that contain palm oil and our toiletries only use sustainable palm oil and even that is due to be replaced shortly. The majority of our suppliers are small family firms and like us they are keen to keep their carbon footprint as small as possible and continually look at ways of doing this.
Shop Securely
Read our delivery policy
Jewellery
Vintage Gifts
Pictures & Prints
For the Home
Phone
01833 650233
Address
The Stockton & Darlington Railway
Barnard Castle
Co. Durham
DL12 9BP
sales@therailwaystation.shop
Learn about the work of the Friends of the Stockton & Darlington Railway
